A healthy brand and digital transformation for the Association for Nutrition

subscriber-crm-integration

The Association for Nutrition are the independent regulator for Registered Nutritionists with over 3,000 members.

The charities role is to protect the public and set the standards for scientifically sound evidence-based nutrition and its use in practice.

We were appointed for a rebranding project which included developing a new identity and members website portal.

  • Branding and identity design
  • UI design
  • Subscriber CRM integration
  • WordPress development
Association for Nutrition: A brand and digital transformation

Brand transformation

The projects first phase was to deliver a new brand to kick start their transformation journey.

Pushing them on from their perceived positioning as a protective and advisory organisation, to present them as more innovative, enabling and approachable thought-leaders.

Digital Process Transformation

The new website transformed previously manual or offline processes including membership applications, complaints procedure, CPD logs and management of member data.

Data is now synchronised with AfN’s Subscriber CRM platform to provide a single point of truth, which has resulted in improved data quality and reporting, better communication and a reduction in errors.

Member and public engagement

The needs of different types of user have been carefully considered. The public have quick and easy access to the search the register feature. Distinct calls to action and clear signposting make it easy for members, partners and the public to navigate the deep architecture and wealth of information.

Results

Engagement has significantly improved in many areas (comparing August 2019 with 2020) including time on site, page views and repeat visits.

Goal tracking enables us to measure the success of the new online processes which have encouraged members to self serve, saving AfN valuable time and resources.

We’ve loved being guided through our branding and website transformation projects by the team at Granite5, and our stakeholders are delighted with the results.

glenys

Dr Glenys Jones, Chief Executive & Communications Manager

Association for Nutrition

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