Seamless membership management solutions

Cambridge digital agency team planning

We work with over 14 membership organisations (August 2022), helping each to manage their members in the most streamlined, efficient and effective manner – with careful consideration to their budgets, resources and niche requirements.

The effective management of your membership can lead to greater retention, better engagement, and significant improvements to processes and resources.

 

  • Membership payments and renewals
  • Member education – CPD, courses, exams, certificates
  • Personalised member communications
  • Membership retention and acquisition campaigns
  • Member dashboards.
Salesforce integration & website delivery process
membership management solutions with Hubspot

Customer or constituent relationship management

We are CMS agnostic, our tech team can integrate with any platform but have the most experience with these leading solutions;

 

We use HubSpot to manage members for World Sugar Research Organisation, and also for Møller Institute and DC Norris.

We can setup auto-renewal reminders, CPD points notifications and automate member communications to engage and delight your membership.

 

salesforce logo - crm integration

Salesforce is used by Hawks Club, Save the Rhino and The Faculty of Forensic & Legal Medicine to manage their member databases.

For FFLM, event registrations, CPD logs, and course purchases are managed through the website but data pushed in to Salesforce to provide a single point of truth.

Save the Rhino manage their members in Salesforce but also their shop product inventory, shipping charges, currency exchange rates and much more.

We’ve linked the Association for Nutrition website with their Subscriber CRM platform for seamless member management including management of membership upgrades, members CPD and training, and the collection of evidence to support their membership status.

 

D365 is used by British Society of Gastroenterology to manage their 4000 members, and provides single-sign-on for members to access gated content and other platforms.

 

We have integrated the Cambridgeshire Chambers of Commerce website with the Chamber Track platform. The chambers manage their whole operations through the system, including events, marketing, reports, sales and export documentation.

 

We also use other CRM’s: UKinbound currently uses ACT but we’re in the process of migrating to Bitrix24, the National Council for Training Journalists uses KIM for managing students, and the U3AC use Cambridge Kinetics to manage their members, courses and registrations.

Latest membership projects
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Hawks’ Club

Salesforce integration helping member comms, engagement and interaction.

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The Faculty of Forensic & Legal Medicine

Enhancing the member experience for membership organisation

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UKinbound

Membership platform and integration for tourism trade association

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Association for Nutrition

A healthy brand and digital transformation

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Cambridgeshire Chambers of Commerce

Inspiring success for networking group

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ThePBSL

Kicking off new members association to a great start

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Save the Rhino

Heavyweight Salesforce integration for global charity

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Membership management features

Membership management covers so many different areas, from the simple process of renewing membership subscriptions through to curating forums, or providing event registrations to delivering multi-day international conferences.

The needs and budgets of every membership organisation can be very different, but we’ll help you to prioritise and focus efforts to make the biggest impact on your organisation and your members.

 

  • Automated subscription renewals and direct debits
  • Membership tier upgrades
  • Self-service features
  • Member only content and pay-per-view
  • Member to member communication
  • CPD logging
  • Evidence portfolio management
  • Event management
  • Automated personalised marketing
  • Digital transformation
  • Process improvement
  • Member research and focus groups.

The Hawks’ Club have enjoyed partnering with Granite 5 since 2016, now on our 2nd generation site with them we continue to get excellent levels of support, great advice and exceptional customer services.

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James Skelton, Senior Treasurer

Hawks’ Club

Thanks for all the support and hard work in delivering our new website. We’re already receiving fantastic feedback from our members on how much easier it is to use and navigate.

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Alex Gorton, Assistant Registrar

The Faculty of Forensic & Legal Medicine

Our members are really happy with the site and the new functionality is proving to be intuitive as we’d hoped. Thanks for your team’s work delivering the new site.

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Charlene Campbell, Finance and Membership Manager

The Faculty of Forensic & Legal Medicine

Our events team report that setting up events on the website has reduced man hours by half, and our members and internal team are finding it much more intuitive. Only one or two members of the team could use the old website due to the amount of time it took to train people up!

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Antonia Stratford, Head of Public Affairs and Communications

UKinbound

We really needed a more effective website that would help our members keep up to date and join in quickly and easily with our lobbying activity, signpost the latest business opportunities from overseas operators and help us attract new members. We are delighted with the end result!

Deirdre Wells OBE - CEO, UKinbound

Deirdre Wells OBE, CEO

UKinbound

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